Avatar

DoubleDutch Support

  • Total activity 499
  • Last activity
  • Member since
  • Following 0 users
  • Followed by 0 users
  • Votes 0
  • Subscriptions 213

Activity overview

Latest activity by DoubleDutch Support
  • Avatar

    DoubleDutch Support commented,

    Hi Tina, We are aware of the UI changes Apple made and are in the process of updating all the support articles. In the meantime, we recommend using Apple's support articles as reference. https://he...

  • Avatar

    DoubleDutch Support created an article,

    How do I add video to my registration page?

    Videos can be added to registration pages in the following ways: Background Video Background videos will display behind the content of your registration page and play without sound. To add a backgr...

  • Avatar

    DoubleDutch Support created an article,

    Transferring and Moving Tickets

    From the Attendees section under the Manage tab, you can transfer or move tickets. Transferring a ticket allows you to take a ticket and give it to another individual. For instance, if a registrant...

  • Avatar

    DoubleDutch Support created an article,

    Downloading Invoices

    To download an invoice from an order: Go to your Orders list, either from the main menu or under the "Manage" section of one of your events. Click 'View' on one of your orders. At the to...

  • Avatar

    DoubleDutch Support created an article,

    Adding Invitees

    Invitees can be added to send Invitations (Campaigns) to your registrants. You have the option to add invitees either individually or to import them. When getting ready to send an invitation, you c...

  • Avatar

    DoubleDutch Support created an article,

    How do I resend open invoices to registrants?

    If you have registrants with open orders and you'd like to resend them invoices as a reminder, you can do so from your Orders list. Note: in order to enable this feature, please reach out to Double...

  • Avatar

    DoubleDutch Support created an article,

    Canceling Orders

    To cancel an order, go to the Orders list. Then search for the order you'd like to cancel and click 'View'. Canceling an Entire Order At the top of the order, click 'Cancel' and then click 'OK' to ...

  • Avatar

    DoubleDutch Support created an article,

    Offering Refunds on Orders

    Click the Guide Me button below for a guided walkthru of refunds! US EU Offering Refunds To offer a refund to a registrant go to the Orders list. Then search for the order you'd like to change an...

  • Avatar

    DoubleDutch Support created an article,

    Is it possible to remove the word "Free" on the order flow?

    By default, items on order flows show the price underneath (e.g. registration types, add-ons, activities, etc.): If you have events that are entirely free (no paid registration types, activities, ...

  • Avatar

    DoubleDutch Support created an article,

    How do I remove the login button on the order flow?

    The login button allows registrants to edit and manage their orders. To remove the login button from the order flow across all your events, go to your organization settings: Click on the 'Setting...