If you have registrants with open orders and you'd like to resend them invoices as a reminder, you can do so from your Orders list.
Note: in order to enable this feature, please reach out to DoubleDutch Customer Support.
Configuring the Open Order Confirmation Email
Once enabled, you will want to configure the Open Order Confirmation Email to add invoices to the email. To do this, under Edit Event, go to your Email Notification section within your event and follow the instructions below:
- Click 'Edit' on the Open Order Confirmation row.
- Scroll down to the bottom of the "Edit Open Order Confirmation" screen and make sure the "Attached PDF invoice" box is checked.
- Click 'Save'.
Resending Confirmation Emails
Next, go to your Orders list under Manage. Find an order with an "Open" status and click the drop-down arrow. Then click 'Resend Confirmation'.
This will then send the Open Order Confirmation Email to the buyer with the Invoice attached.
Adding a Custom Email when Resending Confirmation Emails
It is possible to resend confirmation emails to not just the original recipients, but to other email addresses as well. For instance, maybe you want your Finance department to be aware of unpaid invoices at the same time you remind your registrants of their outstanding balance on an order. You can do this with the Registration platform's custom email feature.
Note: to enable this feature, please reach out to DoubleDutch Customer Support.
With custom email enabled, selecting Resend Confirmation Email will open a prompt. The prompt allows you to not only send the email to the buyer, but send to another email address as well.