Click the Guide Me button below for a guided walkthru of refunds!
To offer a refund to a registrant go to the Orders list. Then search for the order you'd like to change and click 'View'.
To issue the refund, at the top of the order, click 'Refund' and then select the appropriate option:
- Full: to refund an entire order, select 'Full' and click 'Apply'.
- Partial: to refund partial dollar amounts from an order, select 'Partial', enter the dollar amount to be refunded, and click 'Apply'.
To refund one item, like a ticket, scroll down to the bottom of the order. Under the "Ticket" box, and next to the "Download" button, click the down arrow and select 'Cancel'.
To complete the refund process for that item, go back to the top of the order, click 'Refund', and then select 'Partial'. Input the amount being refunded for the line item.
The registrant will receive their refund automatically through the payment processor you set up in the Event Registration system. However, if you've set up PayPal, then you will also need to issue the refund through PayPal's system.