Code of Conduct is a feature that can be used to outline expected behavior for your attendees at your event. Additionally, attendees can report conduct violations within the app.
To enable Code of Conduct, go to the Discover More tab in the CMS and click 'Install Now'.
Code of Conduct in the CMS
Once Code of Conduct is enabled for your event, you can manage the feature by clicking on the corresponding section from the Layout tab of the CMS.
Adding Conduct Text
Upon initially visiting the section, you will notice that the Code of Conduct text field is blank. You can put your own conduct text in the field, or click 'Add default code of conduct' to add a generic one created by DoubleDutch.
Once you're finished, click 'Publish to App' to activate the feature for your event in the app.
Adding Trusted Persons
Trusted Persons are individuals that can handle reported violations. To add a Trusted Person, type in the name and select the individual's name.
Note: the Trusted Person must be listed as an attendee in the app.
Handling Reported Violations in the CMS
As conduct violations are reported by attendees, they will appear in the Reported Violations section of Code of Conduct in the CMS. As an event organizer, you have the ability to resolve violations by clicking on the 'Resolve' button. A window will appear, prompting you to specify how the violation was resolved and the name of the person that handled resolution.
Reporting a Violation
Also within the Reporting Violations box is an option to add violations. This gives event organizers the option to add violations without using the app. Click 'Report a Violation' to open a window that will ask you to describe the incident, who reported it, and who the violation is being reported on behalf of.
Code of Conduct in the App
With the feature enabled for your event and after you've published the conduct text in the CMS, when attendees select the event from the picker in the app, they will be prompted with the Code of Conduct.
They'll then need to scroll down to the bottom of the page in order to tap the 'I agree to the event code of conduct' before they will be taken to the main event navigation menu.
Additionally, the Code of Conduct section will be accessible to attendees via the corresponding section in the tab bar navigation.
Code of Conduct Section
Upon viewing the Code of Conduct section in the app, attendees will have several options:
- view the full Code of Conduct
- report a violation
- message trusted persons
Reporting a Violation
To report a violation, attendees will tap on the corresponding button to open the submission form. From there they can fill out the details of the incident, select whether or not they want to report the violation anonymously, and choose a contact method to be contacted by a trusted person.
Once a violation has been reported it will appear in the Reported Violations box within Code of Conduct.