Starting on April 1st, 2018, DoubleDutch will no longer be able to update customers' iOS apps in our own DoubleDutch developer account. To read more about this change, please view this article from the DoubleDutch Blog.
Because of Apple's new rules, and if DoubleDutch has been updating your app for you, you will need to make sure that your company has an Apple Developer account so you can update your iOS app on your own. The process for creating an Apple Developer account can be found here.
Transferring an App
Prior to April 1st, your DoubleDutch representative will work with you to facilitate a transfer of your app(s) from the DoubleDutch developer account to the account of your company. To accept a transfer, please follow the steps from Apple's support article. Keep in mind that app transfers can only be accepted by the Team Agent role in your developer account.
App transfers will take approximately two business days to take effect. You can find more information about the app transfer process at the iTunes Connect Resource site.
Once you have ownership of your app(s), DoubleDutch will send you app update files as needed so you can update your app in iTunes Connect.