As of May 1st, 2018, DoubleDutch is no longer able to update customers' iOS apps in our own DoubleDutch developer account. To read more about this change, please view this article from the DoubleDutch Blog.
Because of Apple's new rules, and if DoubleDutch has been updating your app for you, you will need to make sure that your company has an Apple Developer account so you can update your iOS app on your own. The process for creating an Apple Developer account can be found here.
Before the transfer process can be initiated you will need to send the following to your DoubleDutch representative:
- Apple ID (the email address of the account holder)
- Team ID (under the Membership section in App Store Connect)
To locate your Team ID, please see the instructions here.
Transferring an App
When you're ready to have your app transferred to your account, your DoubleDutch representative will work with you to facilitate a transfer of your app(s) from the DoubleDutch developer account to the account of your company. To accept a transfer, please follow the steps from Apple's support article. Keep in mind that app transfers can only be accepted by the Account Holder role in your developer account.
You will also need the following information in order to complete the transfer process:
- Support URL: https://attendeesupport.doubledutch.me
- Marketing URL: https://doubledutch.me/product/event-app/
- App Review contact information (your company, NOT DoubleDutch)
- App Store contact information (your company, NOT DoubleDutch)
App transfers will take approximately two business days to take effect. You can find more information about the app transfer process at the App Store Connect Developer Help site.
Note: you must also go into your Apple Developer account and change the Demo Account from the DoubleDutch email address to an email address associated with your organization. Failure to do this will result in app update rejections by Apple. Instructions to complete this can be found under step 21 of How to Fill in an App Store Connect App Listing.
The transferred app file will be the most up-to-date; the app is now live and available in the store with your Apple developer account.
As updates to the app become available, DoubleDutch will send you app update files as needed so you can update your app in App Store Connect. Before you can begin making updates, you will need to complete the steps in the article here.
Note: you will need a Mac computer in order to complete the rest of the app transfer process. Please make sure you create a P12 (Push Notification Certificate) as soon as possible and send to your DoubleDutch representative. Otherwise, Push Notifications will not work!