What information will my integration provide?
We'll be able to pull your attendees, speaker, and session information from your registration system. Please reference one of these articles to learn about the exact configuration options and settings based on your specific registration system.
How will information appear in the app?
How do I verify that my integration has been setup correctly?
Once you receive a confirmation from DoubleDutch that your integration has been set up successfully, data from your registration system should start appearing in the CMS within 4 hours. If after 4 hours no content appears, please contact DoubleDutch support so we can check on your settings.
How often will my integration run and update content in the CMS?
The DoubleDutch integration is scheduled to run every 4 hours. If you would like to reduce the sync cycle during your event dates or data has not updated after 4 hours please contact DoubleDutch customer support.
What happens if I make changes to my registration system or the CMS while the integration is running?
DoubleDutch integrations are initially configured to respect all data coming from your registration system. This means any changes made directly in the CMS may be overwritten by your integration the next time it runs.
Please contact DoubleDutch support if you have any questions regarding changes you would like to make.
How do I begin setting up this integration?
If you are using eTouches, Swoogo, or EventGrid, more information about your specific integration can be found in the Integrations section of the Support Center.
If you are using a registration integration that is not one of the providers listed in the Integrations section, your Technical Delivery Manager will be reaching out to coordinate next steps.
What password will my attendees use to access the app?
You can set a default password for all attendees, or you can leave this field blank in the set up process and a random 6 digit password will be assigned to each attendee.