Understanding CMS Roles and Permissions

Event organizers with Admin access to the CMS are able to grant their team members access to the CMS and choose between 3 available user roles - Admin, Event Manager, and Content Manager. The table below explains the CMS features that both roles have access to:

X(1) Content Managers won't be able to see/edit the 'Basics' and 'Emails' sections under the Setup Tab.

Granting CMS Access

In the CMS, click on the Event Picker menu and then click on 'Manage Users & Events' at the bottom to see all the apps and events that you have access to.

Under each event, you will be able to view the managers that have access to each event, pick a different role for any user, remove the user from the event, as well as add new managers to an individual event, or admins to your published app.

To add a new event or content manager, click on the 'Show Managers' button, and then click '+ Add Manager'.

When adding new managers, you will need to specify the email address, first and last name, and select the role. Using the checkboxes below the role selector, you can automatically grant your manager access to all existing events in your app, and to all future events that may be created.

To add an admin to your app, click on the '+ Add Admin' and then enter the person's email address and first and last name.

Note: remember, the CMS is optimized for Google Chrome, so please use this web browser whenever possible to avoid potential usability issues.

Emails to CMS Managers

There will be 2 emails that are sent to CMS users:

1. First-time signup email for users who have not created an account in the CMS.
   
   Subject:  You’re invited to the DoubleDutch CMS
   
   [First Name],
   
   You’re invited to the DoubleDutch Content Management System (CMS) for [EVENT NAME] as a [ROLE].
   
   First, watch this video to familiarize yourself with our CMS.
   [link to video]
   
   Next, set your password by clicking the button below.
   [Accept Invitation]
   
   Once you’ve created your password, visit [link to CMS] to log in with your email and password.
   
   Now, you’re ready to become an event marketing rockstar!
   
   Need help? Please check out the support center or contact support: customersupport@doubledutch.me.
   
   
2. Email for people with an existing CMS account when they are added to a new event.
   
   Subject:  You have been added to an event in the DoubleDutch CMS
   
   Hello [First Name],
   
   [Admin name], invited you to be a (role) in the (event name) event. Please log in to your existing DoubleDutch CMS account to see the new event.

Additional Notes

*If someone is added via the "add to existing events in published app", only 1 email is sent.  

*If someone is added via the "add to existing and future events in published app", they are sent email #2 when future events are added.

*The login credentials to your CMS are independent of your login credentials for the app itself and have different password requirements.

*When you grant a manager access from the CMS, the only way for this manager to get access and log into the CMS is to click on the relevant link in the email that will get sent out.  

*You can resend the access email by re-adding the manager to the event, or by adding the user with a different email address.