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5 comments

  • Avatar
    Vincent Newman

    Speaker photo uploads do not work with the Google Chrome browser.

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    DoubleDutch Support

    Hi Vnewman,

    Can you please doublecheck the following:
    - the file is a .png
    - the size is 560x620
    If both of those are correct and you're still encountering an issue, please clear the cache in your browser.
    If you're still unable to load the photo after those steps, please submit a ticket to our customer support team by clicking the link in the top right so we can help troubleshoot further.

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    Osman Erzinclioglu

    It would be good to indicate, both here and in the hint text in the platform, which is the height and which is the width. ("560 x 620" is open to interpretation, so it would be easier if you just stated which number applies to height and which to width.)

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    DoubleDutch Support

    Hi Osman,

    Thanks for the input and feedback. When writing articles with pixel dimensions we've always used the standard for graphics (width by height). Thanks!

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    Osman Erzinclioglu

    Good to know, but I don't think everyone knows that convention. (Or adheres to it.)

    For the sake of a few characters, it would be absolutely clear.

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