Click the Guide Me button below for a guided walkthru of refunds!
To offer a refund or cancel an order, go to the Orders list. Then search for the order where you'd like to issue the refund and click 'View'.
To issue a refund, at the top of the order, click 'Refund' and then select the appropriate option:
- Full: to refund an entire order, select 'Full' and click 'Apply'.
- Partial: to refund partial dollar amounts from an order, select 'Partial', enter the dollar amount to be refunded, and click 'Apply'.
To refund one item, like a ticket, scroll down to the bottom of the order. Under the "Ticket" box, and next to the "Download" button, click the down arrow and select 'Cancel'.
To complete the refund process for that item, go back to the top of the order, click 'Refund', and then select 'Partial'. Input the amount being refunded for the line item.
The registrant will receive their refund automatically through the payment processor you set up in the Event Registration system. However, if you've set up PayPal, then you will also need to issue the refund through PayPal's system.
Free orders can be canceled using the same process mentioned above. Instead of showing the "Refund" button at the top of the order, the button will say "Cancel".
To cancel an order that has a cost associated with it but is marked as "Open" (i.e. check payments), click on the 'Refund' button at the top of the order. This won't actually send the funds back to the registrant (since there's no payment info tied to the order), but it will fully cancel the order.
To cancel an order that has a cost associated with it but is marked as "Paid" (i.e. credit card), and without issuing a refund, go to the line item near the bottom of the order, click on the dropdown arrow, then click 'Cancel'.
Viewing Order Statuses
Registrants with login credentials will be able to view the status of their order via the Registrant Portal at register.doubledutch.me. They can click on the 'Transactions' tab to see when they paid, if a refund has been issued, etc.
Note: if a registrant doesn't have a login, they can still view the status of their orders at the Registrant Portal by clicking on 'I don't have a login'.