Click the Guide Me button below for a guided walkthru of refunds!
To offer a refund, go to the Orders list. Then search for the order you'd like to issue the refund and click 'View'.
Scroll down to the bottom of the order. Under the "Ticket" box, and next to the Download button, click the down arrow and select 'Refund'. There are two ways to refund:
- Full: to refund an entire order, select 'Full' and click 'Apply'.
- Partial: to refund partial dollar amounts from an order, select 'Partial', enter the dollar amount to be refunded, and click 'Apply'.
To refund a specific item like a ticket from an order, view the order page, click the arrow icon to the right side of the item to be refunded and click 'Refund'.
Note: the refund process can also be used to cancel free orders. For free orders, the button will say "Cancel" instead of "Refund".
The registrant will receive their refund automatically through the payment processor you set up in the Event Registration system. However, if you've set up PayPal, then you will also need to issue the refund through PayPal's system.
Registrants with login credentials will be able to view the status of their order via the Registrant Portal at register.doubledutch.me. They can click on the 'Transactions' tab to see when they paid, if a refund has been issued, etc.
Note: if a registrant doesn't have a login, they can still view the status of their orders at the Registrant Portal by clicking on 'I don't have a login'.