When an order is placed with offline payments (e.g. check, invoice, wire), it is automatically set to the "Open" status in the Registration system. The order stays in this status until you cash the check or receive the payment (outside of DoubleDutch Registration), or if the registrant decides to pay by card (see Adding Payments as a Registrant).
Orders with an outstanding balance will show as "Partially Paid" while orders paid in full will change to "Paid". To view your list of open or partially paid orders go to the Orders section of the main menu, or go into one of your events, click 'Manage', then 'Orders'. You can filter the status of your orders by clicking on the 'Open or Paid' dropdown.
Adding Payments as an Event Organizer
To add a payment to a registrant's order go to your Orders list. Then search for the order you'd like to change and click 'View'.
To add a payment, at the top of the order, next to the "Refund/Cancel" button, click the down arrow, then click 'Add Payment'.
Next, select the method of payment:
- Credit Card
For check, you can add a note (e.g. check #).
Once you've selected your payment type, click 'Complete Payment'.
Adding Payments as a Registrant
Registrants can add payments by logging into their account, updating their order, and clicking 'Add Payment'.
They can then select the amount they want to pay and then fill out their credit card information. To complete the transaction, they'll click on 'Complete Payment'.
Note: registrants will not automatically receive an email when payments are added to an order. The event organizer will need to go into the order and resend the confirmation email.